Last updated: March 26, 2026
Element Websites ("we," "us," or "our") respects the privacy of our clients and website visitors ("you"). This Privacy Policy explains how we collect, use, and protect your information when you visit elementwebsites.com or interact with us through our client portal at support.elementwebsites.com. Please read this policy carefully. By using our website or services, you agree to the practices described below.
We reserve the right to update this policy at any time. We will update the "Last updated" date above when changes are made. Your continued use of our website constitutes acceptance of the updated policy.
When you contact us or request a quote, we may collect your name, email address, phone number, business name, and project details. When you use our client portal, we collect information submitted through support tickets and communications. To complete your project, you may share website content, brand assets, and login credentials for third-party platforms — this information is used solely to deliver your project.
When you visit our website, certain data is collected automatically including your IP address, browser type, operating system, pages visited, and referring URL. This data passes through Cloudflare's network as part of serving our website and is also collected in aggregate via Google Analytics.
We accept payments via Stripe. All payment transactions are handled directly by Stripe. Element Websites does not collect, process, or store credit card numbers or other sensitive financial data. Please review Stripe's Privacy Policy for details.
We use the information we collect to deliver and manage your web design or development project, communicate with you about proposals, invoices, and updates, process payments, respond to support requests, improve our website and services, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in the following limited circumstances:
Our website and services rely on the following third-party providers:
These third parties operate independently and have their own privacy policies. We encourage you to review them. Element Websites is not responsible for the privacy practices of third-party services.
Our website uses cookies to keep the site functioning, support Cloudflare's security features, and collect anonymous analytics data via Google Analytics. You can disable cookies through your browser settings, though some features may not work correctly. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
We retain your information for as long as necessary to provide our services and comply with legal obligations. Project files and communications are generally retained for a minimum of three years after project completion. You may request deletion of your personal data by contacting us at the information below.
We use HTTPS encryption across our website and rely on Cloudflare's security infrastructure to protect against threats. Credentials shared with us for project purposes are handled carefully and shared only with team members who need them. No method of internet transmission is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
You may request access to the personal information we hold about you, request correction of inaccuracies, or request deletion of your data where we are not legally required to retain it. You can opt out of marketing emails at any time using the unsubscribe link in any marketing email or by contacting us directly.
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy, please contact us: